Access controls
Practice workflows should follow least-privilege access. Staff and support access should be limited to what is needed to provide, support, and secure the service.
security
Security and HIPAA-aware workflow review
Mila supports dental practices with workflow design for PHI safeguards, role-based access, audit logging, BAA discussions, and clear escalation responsibilities.
Auditability
Patient conversations, scheduling outcomes, escalations, and support actions should be documented clearly enough for the practice to review what happened and why.
Shared responsibility
Mila can support HIPAA-aware workflows, but each practice remains responsible for its own compliance program, patient notices, staff training, PMS permissions, and legal obligations.