What teams measure
Useful success metrics include answered-call rate, after-hours booking requests, new-patient booking rate, recovered cancellations, recall outreach results, escalation quality, and staff time saved.
customers
Proof for dental teams evaluating AI reception
Mila is built for practices that want fewer missed calls, calmer scheduling workflows, and better patient follow-through without adding another front-desk burden.
How rollouts should feel
A good rollout starts with clear rules, a narrow launch scope, staff review of early calls, and measured expansion into more workflows once the team trusts the system.
Case study policy
Mila will publish detailed customer stories only with permission. When anonymized examples are used, they should clearly explain the practice context and avoid unsupported claims.